Return to Help Index
Pricing and Billing
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).

Osburn's were first sold to the public in 1979 and at that time they were manufactured in Victoria, British
Columbia, Canada. Today Osburn's are made in Quebec Canada. Osburn was the first ever North American manufacturer to produce a wood stove
in compliance with Oregon State's strict air emission standards.
OsburnWoodStoves.com is an authorized leading etailer of Osburn Heating Appliances.
The manufacture website is Osburn-mfg.com
"Don't just replace your old wood stove, pellet stove or fireplace insert, upgrade it with an Osburn"

Call us (516) 974-9742, We are ready to help! We are open today, From 9am - 9pm Est.